The following return policy applies to items purchased online through ISPAT Sangrah after the material has been dispatched by our partners:
1. The order cannot be returned once material is delivered as per order.
2. Generally there will not be any quality problems. We take care of all measures to avoid quality issues. However, in case there is an issue of quality we will settle the issue as stated below:
2.1
The order can be replaced only when the delivered items are different form ordered items. Return claim can be raised by calling at our number, 8306660069. The material will be replaced only in the case it is received in the same form as it was delivered. The claim is to be made as soon as the above-said material is received, however not later than two days after receiving the material.
2.2
Quality problem: TC will be issued along with the material. In case any quality complaint about the quality of material, claims to be made through the mail or in writing within 2 days after receipt of the material. Change of colour of the material will not quality problem and no quality complaint is entertained on this account. If delivered material is a rusted or pitted condition, the quality complaint can be raised on this account. If material failed after test conducted in standard laboratories claim will be accepted. In the above cases, the material will be replaced with proper material at our own cost.
2.3
For Rolling Material no claim can be done. Also we don’t provide TC for Rolling.
The following cancellation policy applies to items purchased online through ISPAT Sangrah:
The order can be cancelled by the customer (By calling support number mentioned in Website) before the order has been dispatched from our outlet. Any cancellation request placed after this will be rejected and the customer shall take the material.
In case the cancellation request has been accepted, the amount will be transferred to customer’s bank account within 10-15 working days
Please note that there may be certain orders that we are unable to accept and must cancel due to technical reasons. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after your bank account has been charged, the said amount will be reversed back in your Bank Account.